Training Elevates Your Lattes

How Our Training Videos Saved Clients Time and Money - Training Videos Make All the Difference

Introducing new menu items presents a critical challenge in food service: maintaining consistent quality across every order served. For café owners and managers, this means ensuring every team member, across every shift, can prepare each item to the same high standard.

Our training video solution addresses this challenge head-on. By providing clear, comprehensive visual instruction, these videos deliver three key benefits: they streamline staff training, minimize product waste, and ensure customer satisfaction through consistency.

Consider our work with Metolius Tea. This specialty tea provider faced a common challenge: they needed to ensure their wholesale clients' baristas could expertly prepare their premium tea products. The goal was simple—deliver a consistently excellent cup every time—but achieving this across multiple locations required a low cost, systematic approach.

The Challenge: Consistency in Crafting the Perfect Tea Latte

Metolius Tea makes a variety of teas that are crafted from organic ingredients. They sell their line of products to coffee shops throughout Oregon and beyond. They’re excited to see their sales grow, but how do they ensure their teas are perfectly crafted every time? 

Before our training videos, the coffee shops had a few key issues when making their tea lattes. The primary challenge? Without training, baristas were using inconsistent proportions of concentrate to milk, which led to drinks that were either too sweet, too spicy, or simply didn’t hit the mark.

When you’re using real, quality organic ingredients, like the Metolius Tea concentrates, you can't just eyeball measurements the way you might with a pre-mixed syrup. Unlike artificially flavored teas, which can be forgiving, natural concentrates separate over time, and getting the right balance of spices and flavors requires precision.

Our client also noticed higher-than-expected ingredient waste. Without proper training, staff would often mismeasure the concentrates or use too much milk, leaving them with too many ingredients down the drain. Not only was this costing money, but it was also hurting the cafe’s overall efficiency.

The Solution: Professional Video Production That Revolutionized Tea Latte Training

In partnership with Metolius Tea, our production transformed complex tea latte preparation into clear, engaging visual training that boosted consistency and quality across cafes. Through strategic filming techniques and professional editing, we created training content that made precision beverage crafting both memorable and achievable

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Streamlined Scripts for Quick Learning 

Metolius Tea’s marketing director, Melinda, produced the original script that Wahoo expanded to add the visual design and together we distilled complex beverage crafting into concise, action-focused segments. Each of the four technique videos was scripted to run just 2-3 minutes, allowing baristas to quickly grasp and implement specific skills. This efficient format meant cafe staff could review preparation steps between customers if needed, making the training both practical and time-efficient in a fast-paced cafe environment.

Capturing Micro-Details for Maximum Impact 

Our production team used macro photography and precise lighting to showcase the crucial tea concentrate separation in the bottle. These detailed shots clearly demonstrated proper shaking technique, while slow-motion sequences highlighted exactly how the ingredients recombine. This visual clarity eliminated any ambiguity about what "well-shaken" means in practice.

Multi-Angle Precision Measurements 

We employed multiple camera angles and overlaid graphics to demystify precise measurements. Close-up shots of the pump action were paired with on-screen measurements, while overhead angles showed proper scale positioning and calibration. Split-screen comparisons illustrated the relationship between different measurement methods (pumps, grams, and measuring glass), giving baristas confidence in whichever method they chose.

Showcasing Premium Quality Through Product Photography 

We used their product photography to capture Metolius Tea's artisanal process through shots of organic ingredients and traditional brewing methods. Professional lighting and macro photography revealed the rich colors and textures of the spices and tea leaves, helping baristas understand the premium quality behind each concentrate while giving them compelling visual stories to share with curious customers.

                                                                                    Check out the full series - https://metoliusteawholesale.com/pages/resources

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The Results: A More Efficient, Cost-Effective Operation

The training videos are rolling out this spring 2025 so the results are still to come. What we hope to see includes: 

• More Confident Baristas: With the guidance of the videos, the barista team can now  approach the task of making tea lattes with confidence while knowing they could produce the perfect drink every time. This increased morale and efficiency on the floor.
• Customer Satisfaction: Consistent, flavorful tea lattes kept customers coming back for more.
• Reduced Waste: By measuring the right amount of concentrate and milk, the cafes were able to reduce the amount of unused or thrown-away ingredients. This translated directly into savings.
• Increased Speed: With a clear, step-by-step process to follow, staff became more efficient in making tea lattes, allowing them to serve customers faster without sacrificing quality.
• Reduced Costs for their Customers: Because coffee shops were given the training videos to train their employees, they can now save significant time and costs in teaching the baristas how to brew perfect teas. 

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Why Training Videos Matter: The key takeaway is simple: training makes all the difference. Investing in high-quality training videos that are clear, easy to follow, and practical can save your business time, money, and reduce waste. Whether you’re introducing a new product like Metolius Tea Lattes or fine-tuning an existing offering, investing in training materials—videos, in particular—ensures your team can deliver exceptional results with every order.

If you're interested in learning more about our training videos, reach out to us today at wahoofilms.com/contact.

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Let’s chat to ensure you’re serving up perfection, every time!

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